Your Questions Answered

If you haven’t watched the video above, let me quickly over-view what this page is about.Over the years we’ve had many people email us to ask us questions about Best European River Cruises, so we decided to create a page dedicated to these questions, and show our full, un-edited responses. If you would like to ask us a question, please either email me personally at [email protected] or simply fill the form out at the bottom of this page.

Email Questions

  1. What is your association with Travel With Purpose?

    This was an email enquiry received 01/11/2015 from: Ivan *****

    I sent an enquiry to European Best River Cruises and got a reply from Travel with Purpose

    I dont know whats going on?

    Ivan

    Best European River Cruises Response:

    Arvo Ivan,

                    I can understand you getting confused around this. In future I will outline this better in my communications. 

    So you know Travel With Purpose is our retail travel agency which is what we have owned for the past 31 years.

    Four nearly five years ago we set up Best European River cruises as a specialist division as we saw nobody was focusing on customers needs in this type of travel. 

    Especially no one was offering personalised knowledge independent of a supplier. 

    Hope this makes things much clearer for you now.  

    Please reach out with your questions or better still get the most value you can from us by giving me a call personally especially if you are open to a conversation around some ideas that past clients have found very valuable when considering a river cruise.

    Just so you know tomorrow will be a tough day to get hold of me as we are hosting a fund raising event to “End Women’s Cancer” which will pretty much have my focus for the day. 

    You can check it out here and even donate if you feel the wish too.

    This link leads you the event information and donation link

    http://www.travelwithpurpose.com.au/blog

    Thanks for taking time to let me know about your confusion. I really hope I have cleared that now.

    John C Spark John C Spark

  2. Are the 2 for 1 deals only available for the later months of the year?

    This was an email enquiry received 12/08/2015 from: James *****

    I have tried to log in through your web site but have had some difficulties

    We are interested in the 2 for 1 deals for European river cruises. Our preferred option would be April 2016 but can travel at nearly any time. Are the 2 for 1 deals only available for the later months of the year or could some become available for around April 2016. It appears that some are available for October / November this year

    Any information which would help us make our decision would be appreciated

    kind regards

    James ******

    Best European River Cruises Response:

    Hi James,

                 Nice to hear from you.

    And glad that you are interested in a river cruise… My favourite way to holiday!!!

    Dam …about the website not working!!! So pleased you took the time to email

    me. I assume you are referring to the specials page. If so it is because we have

    not updated the latest “below the line” deals which is a bit naughty of us really!!!

    Tomorrow when my techie comes in that will be a priority. If on the other hand this

    was not the page you are having trouble with then would you please email me the

    page address from your browser? Thanks

    Now back to you and your questions…

    But first a warning from my extensive experience over the last 30 years…while it is

    good to get a bargin…it is more important to consider the complete travel experience

    and if the bargin compliments it …perfect!!! However it is often at some cost to

    your overall enjoyment if too much focus is put on a deal.

    Now that is off my chest and hopefully makes sense I would like to explain how these

    deals usually work.

    Mostly they are offered at a time that is not so popular or to help the cruise company

    get some forward revenue as fast as possible. There is one other exception available

    to a select few agents and that is the short term usually 90 days or less deals to help sell

    unsold cabins. These “below the line” deals cannot be advertised as the cruise company

    does not want to down grade the value of there product. So to see these you need to be

    on a database of one of the select agents.

    I will say they do offer super value if you fit the …can travel at short notice criteria!!!

    Yes there are some deals for this year still available…would you like to see them?

    So in conclusion James I have no idea if we will be a good fit for each other however if

    you are open to a conversation around some idea’s that I can pretty much guarantee

    you will not get from another travel agent then it would my pleasure to share these with you.

    You can call me on 1800 960 007 after 11am any day or you can speak with one of my

    very passionate team earlier in the day. What ever you choose I am here to assist if that

    is your wish.

    Did you check out this very important update I added last week?

    https://besteuropeanrivercruises.com.au/travel-agency-failure/

    Again James my thanks for reaching out I hope you have gained some insights and benefits

    from doing so.

    Enjoy all things good…

    John C Spark John C Spark

  3. What necessary steps will I have to take when I book a River Cruise?

    This was an email enquiry received 23/02/2015 from: Debbie *****

    Given the below email I thought it was now time to get down to what Phil and I are after.

    I had wanted to get a quote or details regarding a river cruise with the following details. My partner and I are looking for a Danube Cruise that runs for 8 days, starting after 10th May and finishing on or before the 15th June. I have been doing some research of the various river cruise companies and have narrowed it down to Viking, Uniworld, APT or Scenic Tours.

    The other questions I have are:
    1. What sort of deposit will be required when we book?
    2. Is this deposit refundable under circumstances?
    3. Once we book our cruise, are we entitled to receive any other offers the companies put out at a later date for that period, for example Viking are currently offering $995 return flights?
    4. Are you able to provide a cost/feature comparison that would allow us to make an informed choice of the price versus features of each cruise company, and of features such as: a. room types,
    b. drinks packages, and
    c. off ship tours?

    Thank you Debbie

    Best European River Cruises Response:

    Hi Debbie,
    Lovely to hear from you…thanks for reaching out.

    I am very confident we can be of great value to your whole
    holiday planning process. In fact this is our specialist area
    of expertise. As we recognise that pre and post travel is so
    important to creating your total holiday experience.

    However this is no about me so let’s cover the points you
    bring up in your email:

    Thank you for your email and the opportunity to read How To Have The River Cruise of a Lifetime, it was helpful.

    Thank you for your report feedback…84.6% of readers rate it as useful to very useful.

    My Partner and I are travelling to UK/Europe in May and June 2016 and are looking at a river cruise as part of our grand plan.

    You will be very pleased you thought of incorporating a river cruise into your grand plan…of that I am certain!!!

    I was wondering what service you offer?

    Our services can best be summed up as a complete “one stop shop” In other words should you like what we offer then I know you will feel confident you can rely and depend on our team, both from now until after you arrive home.
    Then once you have experienced first hand the value we bring to you it will be easy for you to engage us next time around.

    If you do comparisons of the cruise companies regarding what you get for your money?

    Comparing river cruises can be difficult for the untrained…so much to factor in…or so it appears!!! There is however some good news for you as we developed a very simple process that once you have experienced it you will wonder why everyone is not following the process. And the best part for you is it will be very clear exactly what cruise is your best fit.

    As well as what the commission is if we book through your agency?

    We often get this question…and the simple answer is we earn a commission from the river cruise company. Usually it is 10%. You will find our pricing as others have told is the same as going direct to the river cruise company.

    There are various things we are hoping to do while we are in Europe and the Cruise is just one of them,
    we are interested in various other trips/options and wondered if you are able to help with that too?

    Yes we would love to assist. As mentioned earlier this is what we do best…customising your complete holiday experience.

    The thing we do know is that we want to river cruise for 8 days, down the Danube we are happy with anytime in
    May or June with the only thing being our cruise end date must be by the 18th June due to commitments in
    the UK on the 22nd.

    The Danube can easily be worked into suit your dates as long as you take action sooner than later as there are not as many cruises on offer here. Debbie, I could go on about all the things we do which may or may not be important at this point. But I won’t just yet!!!

    So what I have decided is to let you digest my answers to your questions. And because I have no idea whether we will be a good fit for each… to let you decide what the your next step is going be.

    Again I appreciate you reaching out and I do hope that we can be of even
    more value to you at some point…I really!!!

    So until I hear back…enjoy all things good.

    John C Spark John C Spark

If you have a question you would like answered please do not hesitate contact us by emailing me personally at [email protected] or by filling out the form below!

Your Name (required)

Your Email (required)

Subject

Your Message

berc announcement Italian Truffle Tour Itinerary