Testimonials

Testimonials

Find out what our Europe River Cruising clients are saying

We would like to share with you, not what we think about ourselves, rather what our clients are saying about their experiences. Whether it is the planning phase or their actual trips that we helped them create. One day…we would love to feature your story here…

PROBLEM

Claire from Victoria was looking to book some travel for her parents. She usually booked on their behalf, however in this instance she had no knowledge of river cruising, and felt it better to seek out an expert.

Claire’s parents also were wanting to experience some of Britain and Ireland.

Claire had experience booking other types of travel, but had never dabbled in River Cruising and wasn’t sure how to go about booking the holiday.

ACTION

After doing some searching for Australian River Cruising companies, Claire came across Best European River Cruises and Travel With Purpose (the parent company of Best European River Cruises).

Claire initially reached out to us via email with a question, and it quickly evolved to Claire calling us which she found a much more desirable form of contact.

RESULT

Claire says “I liked the way that you were all very open and up front with each other, and you asked me ‘why are you going through us and not doing it yourself.’ I think that’s a very good and honest way to be with customers.”

“Your company seemed to have all the knowlege that I didn’t have and that I lacked, which is why I felt comfortable working with Travel With Purpose to get my bookings underway.”

Claire pointed out that Travel With Purpose would also be a good fit for customers who aren’t very technology iliterate, and there is an even balance of email and phone contact.

“It’s very easy, and if they need the assistance or want some advice, definitely reach out to Travel With Purpose, even if you don’t book with them you still get a lot of information.”

Claire finished the interview by saying she had “No qualms working with someone a few states away”.

Thank you very much Claire for taking the time to participate in this interview, and we wish you happy travels to you and your parents in the future.

Claire Wardley

claire wardley

I had No qualms working with someone a few states away

Claire Hanson
PROBLEM

For quite some time I had a PA who arranged all my travel for me and that was very convenient and made my life a lot easier. I have a very busy career and I am time poor. That is why having someone terrific to organise my travel helps make life a lot easier for me.

ACTION

When I met Nilla I was really impressed with her professionalism, her enthusiasm and her joy in relation to travel. And that really impressed me.

RESULT

I decided to use her for all my travel planning because she is very professional, she’s courteous, she’s well organized, she knows what she is doing. But, more than anything else… What Nilla does is she provides a bespoke customized tailored service. And that’s against buying something like a dress off the rack or having a gown custom made for you. There is an enormous world of difference between those two experiences. And what Nilla provides is the customized, tailored, bespoke travel experience. It’s the whole picture, not just something you go pick off the rack or find on the internet that may or may not suit, that may or may not be perfect for your needs. What Nilla provides is something that is well rounded and perfect for your needs. And that is what I need in terms of a travel experience and that is why I came to Nilla.

Claire Hanson

What Nilla provides is the customised, tailored bespoke travel experience…not just something you pick off the rack

Claire Hanson
PROBLEM

We have done a lot of our own online bookings for travel. We wanted to do a bucket list trip to the US and UK – we were off to the Olympics – the problems of booking accommodation and airlines at the appropriate time was just about impossible. We hunted around, thought no, this is too hard and it did prove too hard.

ACTION

It took all the stress out of it for us, we have got good hotels, we know where we are going, we have reasonable airline times, rather than red-eyes everywhere. We couldn’t get those on-line, in fact we virtually could not get an airline ticket into the UK two weeks before or two weeks after the Olympic event, so for us we would not have been able to go. Going through Nilla worked out perfectly. We got a really wonderful trip planned and at the end of the day, we had spent a good 6 – 8 weeks mulling around what we wanted to do and couldn’t really decide what the best approach to do the UK and the US.

Nilla took about 3 days of her own time and then called us back and said, here is the route that I think you should take, this works, this means that you are not in the air 24 hours at a time, you get your rest, you get to see some of the significant iconic sights on the way.

We are fantastically happy with the service that we have got. And we know we are going to have a good holiday and we know we are going to stay in good hotels and be reasonably relaxed by the time we get home instead of being tired and stressed by the end of it!

RESULT

I decided to use her for all my travel planning because she is very professional, she’s courteous, she’s well organized, she knows what she is doing. But, more than anything else… What Nilla does is she provides a bespoke customized tailored service. And that’s against buying something like a dress off the rack or having a gown custom made for you. There is an enormous world of difference between those two experiences. And what Nilla provides is the customized, tailored, bespoke travel experience. It’s the whole picture, not just something you go pick off the rack or find on the internet that may or may not suit, that may or may not be perfect for your needs. What Nilla provides is something that is well rounded and perfect for your needs. And that is what I need in terms of a travel experience and that is why I came to Nilla.

Greg Stocks

It was too hard, that is why we enlisted Nilla’s expertise

Greg Stocks
PROBLEM

Hi we are Allan and Linda James from Albany Western Australia. We are currently booking, what will be our fourth trip with Jetset, Nilla Spark. She has looked after us on our trips. The particular trip we are working on at the moment, we are not too sure exactly what we want to do and where we are going so we are relying on a lot of input from Nilla and she is certainly providing guidance for us in the alternatives that we can consider while we are in Europe.

ACTION

I know she certainly changed our minds this morning when we came with some ideas and has probably given us a lot better direction than what we had so it’s been really really helpful. We really enjoyed the suggestions that Nilla has given us on places to go.

RESULT

Initially we didn’t think we were bus tour people, but we were thoroughly rapt with the trip we did through Canada and the US. We have actually gone with a similar style this time with Battlefields. We seem to have got more out of it because she can suggest things that we would not have thought of before. We have booked ski trips ourselves on-line without using Nilla’s assistance, simple trips probably one thing, but when you are looking at a major trip like this, possibly up to 8 weeks, the structure and ideas she has given us and the advice has just been invaluable. As far as I am concerned it certainly has changed my mind about travelling. I am fairly reluctant traveler and she has made it easy for us. Nilla is such an open end person, easy to speak to, makes you feel welcome and really looks after your interest. She is thinking about what will give the best outcome from the money you are spending and the trip you are taking its not just a matter of getting you there from point A to point B. There is a lot of advice and ideas offered along the way. Adds value to the trip hugely. Definitely.

Allan and Linda James

I am a fairly Reluctant Traveler… and Nilla made it easy

Allan and Linda James